it is important to us that you are satisfied with your order. for this reason, we grant you a return time of 7 days. please inform us via email firstname.lastname@example.org that you would like to return a product. please always send the complete article in the original packaging and with all labels to this address:
the costs for the return shipment must be carried by you. the products remain your responsibility until they reach us. please make sure you pack the products appropriately to prevent damage during transport. once we receive the product, you will receive your refund.
you can also stop by in store during opening hours. please have your order number ready and let the staff know if you ordered through our website or bought directly in store.
if you are not completely satisfied with an article and you want to exchange it, please send us an email email@example.com. please wait for our confirmation before sending us any products or stopping by in store.